Terms & Conditions
All prices are in Australian dollars (AUD), including GST, and are subject to change without notice.
Tour type and times can be affected by tidal variations; are weather dependent and approximate and subject to change without notice. The type of vessel described in a tour is a guide only. Vessels may be substituted from time to time; maximum passenger numbers for any tour may vary from time to time. Tour itineraries may vary from those published.
Please advise office staff and crew at time of tour if you do not want your image used on Coral Bay Ecotours social media pages.
Coral Bay Ecotours reserve the right to cancel or alter tours without notice. Cancellations may be on the day of the tour, and can be due to weather conditions, mechanical issues, late passenger cancellations affecting minimum numbers, low passenger numbers, safety of guests or any other unforeseen event. Any additional expense will be at the passenger's cost. Coral Bay Ecotours highly recommend passengers take out travel insurance to cover for any costs incurred. Minimum numbers are required for each tour to commence. In the event of minimum tour numbers preventing tour departure, Coral Bay Ecotours will endeavour to transfer the passenger to another tour date where space is available and tours are confirmed, or refund the tour cost in full if a transfer is not possible.
Coral Bay Ecotours advises that you provide enough time in Coral Bay to allow for tour cancellations due to unforeseen circumstances.
Should the booking be cancelled by the passenger for any reason (final payment not received, illness, deposit not received in a timely manner) the original tour costs may no longer apply.
In the event of tour cancellation by the passenger, the following terms and conditions apply:
- Passenger provides more than 4 days' notice - 25% of total tour cost applies.
- Passenger Provides less than 4 days' notice - 100% of total tour cost applies
In the event a passenger wishes to transfer their booking to another date through no fault of Coral Bay Ecotours the following terms and conditions apply;
- Passenger provides more than 48 hours’ notice - No Fee applicable
- Passenger provides less than 48 hours’ notice - 25% of total tour cost applies
Coral Bay Ecotours reserves the right to refuse entry into the water to any passenger whom the skipper believes does not have the required swimming ability, is a potential danger to either themselves, other guests or crew, or who has transgressed tour rules and conditions (as advised prior to tour departure).
Coral Bay Ecotours does not guarantee wildlife sightings or interactions on any tour at any time. Wildlife is, by its very nature, 'wild' and marine life exists without constraints on their behaviour, therefore no guarantee of sightings are provided. Coral Bay Ecotours will not allow entry into the water of any passenger with any animal if human presence in the water will disturb or alter marine life natural behaviour.
Coral Bay Ecotours is not responsible for loss or damage of passenger luggage, personal effects or equipment.
Coral Bay Ecotours is not responsible for injury or death of any passenger during embarkation, carriage or disembarkation from any vehicle or vessel.
Coral Bay Ecotours strongly recommends passengers obtain travel insurance prior to undertaking any tour.
It is advised passengers wishing to participate in Marine Ecotour, Whale Shark tours and Humpback Interaction tours have good swimming ability.
Child Terms and Conditions
Child Passengers are defined as being 6 years old to 16 years old. 17 year old Passengers are defined as adults. Family prices refer to 2 adults and 2 children between 6 and 16 years old. Children 5 years and under at the time of tour are Free Of Charge (FOC) EXCEPT when swimming with whale sharks or in water interactions with humpback whales where children will be charged as child prices.
All minors must be accompanied by parents or guardians AT ALL TIMES who are entirely responsible for their care. Children must not be left unattended by parents or guardians on any tour boat or whilst in the water at any time
Whale Shark Tour - Non-Sighting
Non-sighting repeat tour vouchers apply for whale shark SWIMMERS ONLY; repeat vouchers do not include observer or free of charge (non-swimming) passengers.
In the event of a non-sighting each non sighting swimmer is entitled to only ONE of the following:
A swimming place on the next available CONFIRMED whale shark tour provided minimum numbers have been reached by paying passengers; OR
A repeat voucher, valid from date of non-sighting tour for 2 years which can be redeemed on a CONFIRMED whale shark tour provided minimum numbers have been reached by paying passengers: OR
A Marine Ecotour on the next available CONFIRMED tour provided minimum number have been reached by paying passengers; OR
2 glass bottom boat tours on any of the next available CONFIRMED tours.
Glass Bottom Boat tours available are
1 hour Coral Viewing tour
2 hour Coral Viewing and Snorkelling Tour
3 hour Turtle EcoTour
A confirmed tour is defined as any tour where minimum paying passenger numbers have been reached. Repeat passengers are NOT included in tour minimum passenger numbers.
No refunds or discounts will be offered to any guest in the event of a non-sighting tour.
Repeat spaces are limited in number per tour. Repeat swimming places on a confirmed tour will be allocated in booking order from the non sighting day, for example the guests that booked first on the non sighting day will be allocated a place first on the next available tour.
Non-sighting repeat vouchers are only valid for ONE REPEAT TOUR ONLY for each individual swimmer on that tour and are not transferrable to other parties.
In the event that the repeat tour is also a non-sighting day, no further repeat will be offered.
In the event that whale shark sightings are lessened, whale shark tours may be changed to wildlife tours, where the cost of the tour is decreased. Wildlife tours do not include a free repeat tour in the event of a non sighting.
Humpback Whale Tour - In Water Experience
Any guest that joins the in water humpback whale experience must be good and confident swimmers.
DPaW considers all guests who enter the water in the vicinity of the humpback whales to be in water experience guests, and shall be charged this rate, regardless of the visibility or whether the swimmer observes a whale whilst they are in the water.
Explanatory Notes For In Water Interactions with Humpback Whales.
In-water Humpback Whale interaction tour is defined as any tour where a Passenger enters the water in any of the contact zones (as per In Water Whale Interaction Tour Zones diagram below)
An In-water Humpback Whale interaction swimmer is defined as any Passenger who undertakes or attempts to undertake an in-water interaction with a humpback whale during the tour operation. That is, any person who attempts to or enters the water, whether or not a whale is seen from in-water.
Observer is defined as Passengers who are not humpback whale interaction swimmers.
Swimming with a whale is defined as being within the white zone 30 m away from the whale.
The Licensee shall ensure that Swimmers (including staff and videographer) do not approach closer than 30m from any humpback whale
The Licensee shall ensure no free-diving occurs with whales.
Free-diving means underwater diving or swimming without the use of any artificial breathing device, in which a swimmer must hold their breath under water until re-surfacing for air.
The Licensee shall ensure swimmers and crew (including a permitted videographer /photographer associated with a licensed operator) do not undertake flash photography or use any artificial light sources (strobes or continuous lights), or cameras on extension poles for underwater photography during humpback whale interactions.
The licensee shall not allow any client or employee to touch any whale.
The Operator shall limit In-water Humpback Whale interactions to snorkelling only. SCUBA diving or any type of compressed air diving during humpback whale interactions is strictly prohibited.
The Operator shall only use or allow on-board, a videographer, who is not an employee, agent or contractor of the Operator, who has lawful authority by way of a commercial operations licence to conduct this activity in the park who has permission from DPaW.
That is, no personal videography permitted without a DPaW license.
Prior to boarding all passengers are should familiarize themselves with the terms and conditions of the tour.
Observers may upgrade to swimmer status while on tour if there is an available space ONLY. Credit card authorization has been provided to Coral Bay Ecotours' office prior to boarding and only if there are not more than 10 guests already booked as in water guests for that tour. Upgrade authorizations will not be accepted from another company, eg. booking agent. Cash payment is required for upgrades from guests before the tour returns to the jetty, otherwise credit cards will be debited the difference upon return to the office.