COVID-19 SAFETY PROCEDURES
We are closely following updates from the WA Government and health authorities and taking the necessary steps to ensure the safety of our crew, guests and the wider community. To do this, we have introduced increased safety and hygiene procedures on our tours and made some changes to our previous operations.
CORAL BAY ECOTOURS SAFTEY PROCEDURES 2020
All Coral Bay Ecotours staff have completed the AHA COVID-19 Hygiene Course and all tours will have a registered Hygiene Officer onboard
Crew safety briefings will outline the necessary procedures and practices on the tour vessel which guests must adhere to
To minimise the risk of transmission through use of shared equipment, guests are encouraged to either bring their own masks and snorkels, wetsuits and other personal gear, or purchase new, unopened equipment from the office.
Complimentary hand sanitiser will be available at our office and at sanitising stations throughout our vessels.
Crew will be frequently cleaning and sanitising all regular contact surfaces during the tours.
Various signs and information posters are displayed at our office and on tour vessels to remind everyone of the increased procedures and safety precautions
Food on tours will be prepared for and supplied to each guest individually by COVID-19 Hygiene trained crew members.
We look forward to welcoming you to Coral Bay and showing you the amazing Ningaloo Reef!
Terms and Conditions
All prices are in Australian dollars (AUD),including GST, and are subject to change without notice.
Tour type and times can be affected by tidal variations; are weather dependent and approximate and subject to change without notice. The type of vessel described in a tour is a guide only. Vessels may be substituted from time to time; maximum passenger numbers for any tour may vary from time to time. Tour itineraries may vary from those published.
Please advise office staff and crew at time of tour if you do not want your image used on Coral Bay Ecotours social media pages.
Coral Bay Ecotours reserve the right to cancel or alter tours without notice. Cancellations may be on the day of the tour, and can be due to weather conditions, mechanical issues, late passenger cancellations affecting minimum numbers, low passenger numbers, safety of guests or any other unforeseen event. Any additional expense will be at the passenger's cost.
Minimum numbers are required for each tour to commence. In the event of minimum tour numbers preventing tour departure, Coral Bay Ecotours will endeavour to transfer the passenger to another tour date where space is available and tours are confirmed. If a transfer is not possible, a full refund of the tour cost will be given.
Coral Bay Ecotours advises that you provide enough time in Coral Bay to allow for tour cancellations due to unforeseen circumstances.
Should the booking be cancelled by the passenger for any reason (final payment not received, illness, deposit not received in a timely manner) the original tour costs may no longer apply.
In the event of tour cancellation by the passenger, the following terms and conditions apply:
· Passenger provides more than 7 days' notice - 25% of total tour cost applies.
· Passenger Provides less than 7 days' notice - 100% of total tour cost applies
In the event a passenger wishes to transfer their booking to another date through no fault of Coral Bay Ecotours the following terms and conditions apply;
· Passenger provides more than 4 days’ notice - No Fee applicable
· Passenger provides 2 - 4 days’ notice - 25% of total tour cost applies
· Passenger provides less than 24 hrs notice - 50% of total tour cost applies
Any passenger excluded from a tour for reasons of illness or excess temperature reading may transfer to following days (numbers permitting). If numbers do not allow this CBE will refund all but the standard 25% deposit. On the morning of the tour transferred to, the affected person must record a temperature reading in the accepted range (less than 38oC). In the event the affected person is unable to join the tour on any transfer date CBE will refund all but the standard 25% deposit.
If a tour is cancelled due to a change in government regulations, as a directive for an external governing body, as a matter of public safety or in extenuating circumstances such as COVID19 health crisis, Coral Bay Ecotours reserves the right to retain 25% of the total tour cost as an administration fee.
All Gift Vouchers are non-refundable and are valid for one year from the purchase date.
Coral Bay Ecotours reserves the right to refuse entry into the water to any passenger whom the skipper believes does not have the required swimming ability, is a potential danger to either themselves, other guests or crew, or who has transgressed tour rules and conditions (as advised prior to tour departure).
Coral Bay Ecotours does not guarantee wildlife sightings or interactions on any tour at any time. Wildlife is, by its very nature, 'wild' and marine life exists without constraints on their behaviour, therefore no guarantee of sightings can be provided.
Coral Bay Ecotours will not allow entry into the water of any passenger with any animal if human presence in the water will disturb or alter marine life natural behaviour.
Coral Bay Ecotours is not responsible for loss or damage of passenger luggage, personal effects or equipment. Coral Bay Ecotours is not responsible for injury or death of any passenger during embarkation, carriage or disembarkation from any vehicle or vessel.
Coral Bay Ecotours strongly recommends passengers obtain travel insurance prior to undertaking any tour.
It is advised that passengers wishing to participate in Marine Ecotour, Whale Shark tours and Humpback Whale tours should be competent swimmers.
CHILD TERMS AND CONDITIONS
Child passengers are defined as being an age of 6 years old to 16 years old. 17 year old passengers are defined as adults. Family prices refer to 2 adults and 2 children between 6 and 16 years old. Children 5 years and under at the time of tour are Free of Charge (FOC) EXCEPT when swimming with whale sharks or humpback whales. In these cases, the child will be charged at child prices. All minors must be accompanied by parents or guardians AT ALL TIMES who are entirely responsible for their care. Children must not be left unattended by parents or guardians on any tour boat or whilst in the water at any time.
WHALE SHARK TOUR TERMS AND CONDITIONS
Coral Bay Ecotours does not offer non-sighting repeat vouchers or refunds for this tour.
HUMPBACK WHALE SAFARI TERMS AND CONDITIONS
In the event that an in-water interaction is not possible on the day of the tour, Interaction swimmers will be refunded from the interaction price to the ‘Wildlife swimmer’ price. Coral Bay Ecotours does not offer non-sighting repeat vouchers for this tour.